Don’t be afraid to ask for help. It is human to be hesitant with someone you do not know to put on a front, or pretend everything is fine. In the case of a website like this one where the HELP is offered, no one will see your responses the information comes straight to a private email. No reason to have a concern that your personal situation will end up in the public domain, you got this. Privacy is important for this business and this website. Feel free to post your comments/questions and desires in that contact form.
Make it a great day.